Coronavirus (COVID-19) Update

Coronavirus (COVID-19) Update

Carol Flynn Heating & Air Conditioning is committed to the health and safety of our customers, staff members, and the community at large.

In response to COVID-19 we have developed a protocol according to CDC guidelines. See below for the actions we are taking.

  • Any employee who is sick, or has sick family members, is staying home.
  • We have reviewed the proper techniques with all employees, according to CDC guidelines, on covering coughs/sneezes and washing hands thoroughly for 20 seconds or more with soap and water.
  • We have reviewed the CDC recommended guidelines for social distancing of 6 feet or more with all employees.
  • We have implemented additional sanitizing practices in our physical locations and have provided all field personnel with sanitizing products & processes for their tools and vehicles.

Office Process:

  • We have suspended our all employee meetings and moved smaller department meetings to virtual settings. This is an effort to minimize any congregating of our employees.
  • We have implemented remote work where possible for our office staff. There is only 1 receptionist who remains in the office.
  • We have staggered timing for any/all field personnel who come to our location for supplies AND we have put in place updated processes to re-supply them. The new processes minimize the number of employees present at one time and allow everyone to observe social distancing guidelines.
  • Daily cleaning and sanitizing is being done in our office.

In Home Process:

  • Our employee will call you on their way to let you know of their arrival
    • We ask that you please secure any pets, prior to their arrival, that could roam around during the appointment
    • Please also unlock and open the door before/as our employee arrives. Our employees will greet you while still outside, a few feet back from your door, explain their process to you and answer any initial questions you may have.
  • When it comes time for our employee to enter your home, we will observe CDC recommended guidelines of 6 feet or more for social distancing, and our technician will talk you through whatever they need or to answer your questions.
  • We have provided single use disposable gloves and hand sanitizer to our technicians and sales representatives.
  • Our technicians & sales representatives always wear shoe covers to ensure they do not track anything into your home.
  • If our technician removes a filter to insert a clean one, they will bag the used filter and seal it.
  • We have given our technicians and sales representatives alternate procedures for signing paperwork. Eliminating the need for Customer and Employee to have any physical contact with the same pen or paperwork.

Request a FREE, no-obligation appointment with us!